Powering Your Utility with the Microsoft Power Platform

/in /by

we-do-IT Inc. (aka WDI) has been assisting both Investor Owned (IOUs), Electric Cooperatives (RECs), and Gas Distribution utilities (LDCs) with automating work order, GIS and compliance processes utilizing the Microsoft Power Platform. The platform allows utilities to move from legacy and outdated vertical niche programs to a standard that has the latest levels of security and integration.

Microsoft Azure and Synapse data stores are directly connected to Power BI dashboards, helping executives and managers measure key metrics on team performance and data. For example, the platform can provide utilities with an integrated view of construction activities and crew utilization as related to a workload. This will enable them to ensure efficient use of resources.

The Microsoft Power Platform is a suite of tools that allows users to build custom applications, automate processes, and analyze data with minimal coding effort. The platform comprises Power Apps, Power Automate, Power BI, and Power Virtual Agents. Here are some benefits of the Microsoft Power Platform for utility companies:

  1. Streamlined operations: Power Apps enables utility companies to create custom applications for managing various aspects of their operations, such as work order management, asset management, and field service scheduling. This can lead to improved efficiency and productivity.
  2. Real-time data analysis: Power BI provides powerful data visualization and analysis capabilities, enabling utility companies to monitor performance, identify trends, and make data-driven decisions. This can lead to optimized operations, reduced costs, and better resource management.
  3. Automation of manual processes: Power Automate allows utility companies to create automated workflows that handle repetitive tasks, such as invoice processing, customer service requests, and regulatory compliance reporting. This can save time, reduce errors, and increase efficiency.
  4. Enhanced customer service: Power Virtual Agents enables utility companies to create AI-powered chatbots for providing customer support, managing service requests, and answering frequently asked questions. This can improve customer satisfaction and reduce the need for human
  5. Easy integration: The Power Platform easily integrates with other Microsoft products, such as Azure, Dynamics 365, and Office 365, as well as third-party applications and systems. This makes it simple for utility companies to leverage existing infrastructure and data sources.
  6. Scalability: The Power Platform is built on Azure, Microsoft’s cloud computing service, which provides the flexibility to scale up or down based on the utility company’s needs. This allows for cost-effective resource management.
  7. Enhanced security: The Power Platform is built on Azure, which offers a range of security features, including data encryption, access controls, and monitoring tools. This helps ensure the confidentiality, integrity, and availability of the utility company’s data and applications.

In summary, the Microsoft Power Platform can provide utility companies with a versatile set of tools to streamline operations, automate manual processes, analyze data in real-time, enhance customer service, and improve overall efficiency. These benefits can lead to cost savings, better decision-making, and improved overall performance.

For more information click here